Leader Development Program
Designed to coach your leaders to plan and execute through a series of classes and practical exercises
Leader Development Program
These are the leaders that take the guidance from the C-Suite and transform it into action
Your leaders need to take guidance from the Generals and transform that into action – sales & profit. Using battle tested methods, we bring your leaders through a series of training events to focus their efforts in achieving objectives that bring the entire company towards a defined goal. It is through leadership planning, problem solving, communications and people that your leaders will drive success.
1. Introduction & Leader Planning
This introduction provides the foundation for our program. Here we define roles, establish definitions and set the stage before getting into the basic Mission Essential Tasks of a successful leader. We give an overview of your Mission Essential Tasks to show how they are inter-related and how they will lead to greater sales and profit.
Students learn to plan their actions and deployment of resources (manpower, material & funds) in an effort to meet your Strategic Level guidance and build your business towards increased revenue and profit. This course coaches students to develop a set of Objectives that support their Goal. It synchronizes efforts with the Strategic Office, your boss, peers and subordinates. The Action Plans lay a foundation for your staff to meet the Objectives. Students will develop a Battle Rhythm and a set of Battle Drills.
Through the next several months, the instructor will work with the students to monitor their progress on the Action Plans. Although this is designed as a seven month program, the instructor will coach the students on their Action Plans for a period of ten months.
When attacking your enemy on the battlefield, the first thing is to disrupt and confuse his communications. Communications is the life blood of your business! Your leaders must send and receive communications every hour of the day.
Our course takes your leaders through a series of combat tested and proven effective ways of communicating both routine and critical information. It starts with defining “communications”. Then identify what/when to communicate and the means to pass that information. When your leaders master communication, they WILL be making sound and timely decisions to run your business into a profit.
We cover synchronization meetings, establishing a Common Operating Picture so everyone sees & hears the same information. Learn how to send and receive feedback. Students set up “running estimates” to keep informed about their environment. Importantly, students learn how to write an “Operations Order” to communicate plans.
3. Problem Solving & Decision Making
Students learn a proven process to solve problems such that your decisions provide the best outcome for your company in terms of revenue and profit. This course centers on teaching leaders the foundations of becoming a master at established problem solving techniques. We go through the problem solving steps and decision making steps. Then, we take a problem and walk you through the steps to make the best decision for a solution.
The real military training for this is often a five day painful event. We reduce the pain and coach the students to roll though the process efficiently. The Objective for this course is to provide the students with the ability to make sound decisions for almost any event.
4. Staff Development
People are your most import, and most expensive, resource. And your most valuable asset. This course teaches students how to properly manage the functions of the staff. Direct your staff to achieve the guidance from the Strategic Office, your boss and you. Your staff is the most important, and expensive, company resource. This course centers on properly managing this resource which can potentially provide exponential growth for the company. The instructor works with the students and your company human resource specialist to write staff development plans for their business.
Prior to the course, the instructor will collaborate with the company human resource specialist to ensure the lesson plan matches the company policy. This will also allow the instructor to place emphasis on HR issues your company wishes to improve.
5. Customer Service & Community
You business needs to interact with the customers and the community. Students learn the tactics to provide the customers with a level of service that fosters a long term relationship that benefits both parties. Your customer is the source of your income . This course centers on enhancement of the customer relationship through multiple lines of effort to include your staff, the product itself and shaping the customers perception of your company.
The community is the source of your customers and your staff. This part of the course centers on the need for leaders to understand their community in order to better serve them and to draw talent to staff their growing business. One of our skilled analysts will work with the students to develop a customer base binder.
6. Competition & Loss Prevention
Every leader must learn how their enemy operates. This course teaches your leaders how to gain an understanding of the establishments that are in competition for your customers. Gain an edge on your competition by knowing who they are, where they are and their capabilities. You must understand them in a way to exploit their weaknesses and to defend against their strengths. One of our skilled analysts will work with the students to develop a competitor binder.
Loss Prevention is preventing any money or resource from leaving your business unless it provides a value in return. To protect company resources (manpower, material and funds) from being expended on unnecessary events. This part of the course centers on places where leaders must identify where there are losses, or potential losses, and put measures in place to prevent them. The instructor conducts a practical exercise with the students to develop an Objective and Action Plan to prevent a loss of profits in their business.
7. Ethics Training & Focus On Yourself
To establish a foundation of ethical behavior that reflects favorably upon yourself and your company. This course centers on guiding leaders to maintain a level of trust that fosters trustfulness in their practices. Successful leaders must hold a high accountability for ethical behavior in order for their business to achieve long term growth.
You are a significant asset to your company. They have invested resources into training you. All leaders have a responsibility to take good care of a key company asset – themselves. Properly taking care of yourself will put you in a position to increase revenues and profit. The instructor will work with the students to develop their personal set of Objectives and Action Plans.
This program is designed to bring a cohort of 10-15 Operational Level leaders through a seven month training event. Meeting once per month at their location, the program consists of a series of one to two day courses. Between the courses, students conduct practical assignments with guidance and mentorship.
A primary instructor is assigned. Some of the courses, or sections of a course, will be taught by other instructors to give the students a broader perspective.
The Objective is to have your leaders trained to a proficient level in the basic Mission Essential Tasks (MET) in order to increase their sales or production with an improved profit.
Prior to starting the course, the instructor will spend one -two days with the leaders at their place of business to gain first hand knowledge of your operations. This will enable us to adjust some of the course material to match your specific needs.